Membership Terms and Conditions

SEIBU PRINCE CLUB emi Prince Points Program Terms and Conditions

Article 1 SEIBU PRINCE CLUB emi Member Service Program

  1. The SEIBU PRINCE CLUB emi Prince Points Program (“Program”) is a service under which members, as defined in Article 2 of these Terms and Conditions (“Members”) will be allocated Prince Points ("Points") when they use SEIBU PRINCE CLUB emi member stores including Seibu Group companies (“Member Stores”).
  2. The operating entity of the Program is Seibu Holdings Inc. (“Company”). The SEIBU PRINCE CLUB Desk (“Desk”) will be in charge of managing the business operations of the Program.
  3. The following card shall be the only card that allows Members to receive services under the Program:
    (1) SEIBU PRINCE CLUB emi Card: An exclusive card with no credit card function that allows members to receive points (“Card”).

Article 2 Applying for Membership

  1. A Member is a person who agrees to the SEIBU PRINCE CLUB emi Membership Terms and Conditions (“Terms and Conditions”), applies to the Company for membership in the Program, and is approved by the Company to become a Member.
  2. To become a Member, a person shall meet the following conditions.
    1. He/she must be a living individual. (No corporations are allowed.)
    2. He/she must be a person who lives outside Japan or who can register an address outside Japan.
    3. He/she must be 13 years of age or older. If a person who is younger than 13 years old wishes to gain membership, such person will be required to obtain the consent of a person with parental authority (if there is no person with parental authority, a statutory agent).
  3. An applicant who wishes to obtain a membership Card shall truly and accurately complete and submit all of the necessary information on the Card membership application website. Please note that when an applicant applies for membership, the Company may ask him/her to present his/her passport or other document verifying the applicant’s identity, and may keep a copy thereof.
  4. If any of the information required on the membership application described in the preceding paragraph is not submitted, if any information submitted on the application form is found to be untrue, or if the Company decides that it is not appropriate to grant membership in the Program due to operational and/or administrative reasons, the Company may refuse to grant the applicant’s membership in the Program, or may revoke membership that has been granted.
  5. No admission fees or annual membership fees shall be charged for the Card.

Article 3 Issuing/Lending of Cards

  1. The Company will only issue/lend one Card per Member.
  2. The Member shall sign his/her name in the signature area on the back of the Card and shall manage and use the Card with the due care of a prudent manager.
  3. The Card may be used only by the Member who signed it and may not be transferred or lent to a third party.
  4. The Member will bear the risk of any damages or detriments arising from a third party’s use of his/her Card as a result of the Member’s breach of Paragraph 2 or 3 of this article, and the Company will not be liable for such damages.

Article 4 Membership Expiration Date

  1. The expiration date of membership shall be December 31 of the year that includes the day on which five years has passed since the last use of the Program (date of points allocation).
  2. After the expiration date, the membership of the Member will terminate automatically.

Article 5 Points Allocation

  1. The Company shall allocate to Members 1 point per 108 yen used by Members when said Members purchase products or receive services at Member Stores. Said points shall be allocated either on the day of use or the following day. Points allocation rates and allocation dates may differ by Member Stores and applicable products and services.
  2. The Company shall allocate points to members in accordance with the following:
    1. The Company shall allocate points to the applicable Members when said Members present the Card to Member Stores when purchasing products or receiving services at Member Stores.
      Points shall not be allocated if the Members do not present the Card.
    2. The Company shall reserve points separately for each individual Card. Points from multiple separate Cards may not be combined.
    3. Members may not transfer, bestow, or pledge Points (including any assigned rights) to any third parties.
  3. The stipulations of Item 1 notwithstanding, the Company shall not allocate points in the following cases. Providing, however, that this restriction shall not apply in cases where special approval is granted by Member Stores.
    1. When Members purchase merchandise vouchers, gift certificates, bullion, postage stamps, documentary stamps, or other cash vouchers or prepaid cards
    2. When Members pay case fees, shipping fees, processing and maintenance fees or travel expenses
    3. When members pay taxes (with some exclusions)
    4. When Members purchase products or receive services via mail order
    5. When Members purchase products or receive services at events
    6. When Members purchase products or receive services at discounted or privilege events targeting members
    7. When Members pay accounts receivable using payment methods other than a credit card
    8. When Members purchase products or receive services via cash on delivery
    9. When Members purchase discounted or sale products or use other discounts
    10. When Members pay deposits or other temporary receipts
    11. When Members purchase products or receive services using product vouchers, coupons, or other payment methods designated by the Company or Member Stores
    12. When Members purchase other products or receive other services designated by the Company or Member Stores

Article 6 Points Redemption

  1. Members can exchange accumulated points for various products and services ("Points Redemption Products") designated by the Company. Members may not cancel points exchanges or return products once they have applied for Points Redemption Products. Further details on Points Redemption Products can be found on the SEIBU PRINCE CLUB emi website ("Website"), etc.
  2. Exempting cases where such is directly attributable to the Company, the Company shall not bear any responsibility or liability whatsoever for any loss, theft, soiling, damage, etc. of Points Redemption Products during delivery.
  3. No inquiries will be accepted regarding arrival of Points Redemption Products 3 months after redemption.

Article 7 Points Accumulation Period and Date of Expiration

  1. The Points accumulation period shall be 1 year from January 1 each year until December 31 of the same year ("Term"). Points accumulation shall be calculated in 1 year units for each Term.
  2. The date of expiration for allocated points shall be December 31 of the year 4 years after the year in which the points were received.
  3. Points which are not redeemed for Points Redemption Products by the date of expiration prescribed in the preceding item shall be forfeited, and shall not carry over to the following Term.
  4. The provisions of the preceding item notwithstanding, if the amount of points accumulated according to Article 8 Item 2 of these Terms and Conditions ever becomes negative, said negative value shall be carried over to the following Term.

Article 8 Handling of Points when Purchased Products, etc. are Returned

  1. In cases where Members return purchased products, etc. or cancel purchases, the Company shall deduct any points which were already allocated to the Members for the relevant products, etc. In such events, Members shall present the receipt and Card at the Member Store where the products were purchased.
  2. In cases where the Company deducts points in accordance with the preceding item when Members return purchased products or cancel purchases and Points Redemption Products have already been delivered, resulting in a negative points value, the Company shall have the right to require that the Member return the relevant Points Redemption Products or bill the member for the equivalent monetary amount and the Member shall comply with the Company's decision.

Article 9 Presentation of the Member Card

Members may be asked by the Company or a Member Store to present his/her Member Card at the Company or the Member Store in instances other than those stipulated in Article 5 Item 2 of these Terms and Conditions, and the Member shall comply with such requests.

Article 10 Notification of Change in Address, etc.

In the event of any change of the address, name, telephone number, etc. submitted when applying for membership, the Member shall promptly so notify the Desk. Please note that the Company may confirm the identity of the Member as part of the procedure for making such change.

Article 11 Loss or Theft of the Card

  1. If the Card is lost or stolen, the Member shall promptly so inform the Desk. In such events, the Company will, in principle, not re-issue the Card nor reissue points accumulated on said Card.
  2. If the Card becomes unusable due to stain, damage, magnetic strip failure, or otherwise, the Company will, upon request of the Member, issue a new Card to the Member in exchange for the unusable Card. Please note that the data history and accumulated points for the unusable card will be transferred to the new Card.

Article 12 Withdrawing Membership

  1. A Member may, at any time, withdraw from the Program by following the withdrawal procedure prescribed by the Company. In the event of withdrawal of a Card Member, the Member shall, in principle, return his/her Member Card to the Company.
  2. Any points accumulated by Members shall be forfeited at the time the Member withdraws their membership.

Article 13 Termination of Membership

The membership of a Member shall be terminated and any accumulated points forfeited if:

  1. The Member withdraws from membership;
  2. The Member is no longer eligible for membership as set forth in Paragraph 2 of Article 2 of these Terms and Conditions;
  3. The expiration date as set forth in Article 4 of these Terms and Conditions has lapsed;
  4. The Card of the Member is lost or stolen;
  5. The Company finds that points were acquired by any methods which violate these terms and conditions or any other illegitimate means;
  6. The Member does not appropriately and promptly carry out any procedures required in accordance with the reduction of acquired points as the result of the return, etc. of purchased products, etc. as stipulated in Article 8 of these Terms and Conditions. Or the Company finds that the Member frequently returns, etc. purchased products, etc. after receipt of Points Redemption Products or otherwise engages in any inappropriate points manipulation or improper points redemption;
  7. The Member does not agree to the “Terms of Consent on the Handling of Personal Information (Special Provisions) of the SEIBU PRINCE CLUB emi Membership Terms and Conditions;”
  8. The Company finds that it cannot provide the Program because the Member does not agree to any special provisions or the like incidental to these Terms and Conditions, except for the case set forth in the preceding subparagraph;
  9. The Company finds that the Member is a member or interested party in an organized crime group, affiliated company or organization of an organized crime group, or any other similar antisocial force; or
  10. The Company finds that the Member is not eligible for membership because the Member breaches these Terms and Conditions (including any special provisions or the like incidental hereto), or commits an act that is offensive to the public order and morals of the Company or a Member Store.

Article 14 Discontinuation of Program, etc.

  1. The Company may suspend for an extended period of time, or discontinue, the services under the Program by giving at least six months’ notice to Members.
  2. The Company may, without notice, suspend the Program for the convenience of operations, or due to failure resulting from an act of God or any other emergency situation. In addition, the Company will not be liable for any damages or detriments incurred by Members due to such suspension.

Article 15 Modification of the Terms and Conditions

  1. The Company may, without notice, modify, revise, or eliminate these Terms and Conditions (“Modification”). Any Modification to these Terms and Conditions will be announced on this website and such Modification shall become effective upon being posted on this website, and the updated Terms and Conditions posted on this website will apply to the Program.
  2. The Company may change Member Stores without notice.

Article 16 Damage Compensation

  1. The Company will not be liable or responsible for any damages (monetary damages or losses, emotional distress, or any other detriment) incidental to the suspension or discontinuation of the Program as set forth in Article 14 hereof, modification to these Terms and Conditions as set forth in Article 15 hereof or the like, or provision of the Program.
  2. The Company will not be liable or responsible for any trouble between a Member and a Member Store or third party when the Member uses the Member Store.

Article 17 Governing Law and Court of Jurisdiction

  1. The Japanese version of these Terms and Conditions (here and hereinafter in this article including any special provisions and the like incidental hereto) is the official version, and even if these Terms and Conditions are translated into any other language for reference, only the Japanese version shall be valid as the official version and any translated version in another language shall not be valid.
  2. These Terms and Conditions shall be governed by the laws of Japan.
  3. It is agreed that the Tokyo District Court shall have exclusive jurisdiction for the first instance over any dispute in connection with the Program or these Terms and Conditions.

Article 18 Exclusive Internet Service for Members

The Member may use an exclusive Internet service for Members of the Program (“Internet Service”), subject to the Member’s agreement to these Terms and Conditions, the Terms of Consent on the Handling of Personal Information (Special Provisions) of the SEIBU PRINCE CLUB emi Membership Terms and Conditions, and the Website Policy contained on this website as well as to the prescribed registration procedures for this website, which shall be taken by the Member himself/herself.

Article 19 Contact Point

The following contact point will handle any inquiries about the Program, the Card, these Terms and Conditions, or the like.

SEIBU PRINCE CLUB Desk

  • 1-11-1 Kusunokidai, Tokorozawa-shi, Saitama, 359-8510
  • Phone: 03-5996-1260
  • Supported Languages: Japanese, English, Chinese, Korean
  • Operating Hours:9:00 a.m. to 5:00 p.m. Japan time (except Saturdays, Sundays,holidays and New Year holidays)

Revised on February 1, 2018

Terms of Consent on the Handling of Personal Information (Special Provisions)

Seibu Holdings Inc. (“Company”) has, as set forth below, established terms of consent on the protection of personal information (“Terms of Consent”) to be handled in the registration of My Pages for the SEIBU PRINCE CLUB emi Prince Points Program (“Program”) and campaigns, questionnaires, etc. carried out in association with the Program (Hereinafter referred to collectively as the "Program, etc.").

Article 1 Agreement Terms

Applicants and members including those whose membership has been terminated (“Members”) confirm their agreement with these terms and conditions by applying for the Program.

Article 2 Handling of Personal Information

  1. The Company, the Seibu Group companies listed at the end, and the SEIBU PRINCE CLUB emi member stores (collectively, “Member Stores”) will collect, keep, and jointly use the personal information of Members set forth in the following subparagraphs (“Personal Information”) for the purposes set forth in Item 2, while implementing any necessary protection measures.
    1. Member name, birth date, sex, address, telephone number, e-mail address, etc. submitted by the Member.
    2. Usage history related to transactions
  2. Member Stores will use Personal Information for the purposes listed in the following subparagraphs. Personal Information for those whose membership has been terminated will be only used in the cases of Subparagraph 7, or 10, and if the SEIBU PRINCE CLUB Desk finds it important to do so.
    1. To provide services incidental to points allocation and the Card at Member Stores.
    2. For notices regarding business information, product information, etc. of Member Stores.
    3. For product development, market research, etc. for the products and services offered by Member Stores.
    4. For communications from Member Stores to Members that are necessary for transactions, and for confirming transaction details.
    5. For responding to inquiries, opinions, and requests from Members at Member Stores.
    6. For exercising rights, or fulfilling obligations, under a contract or the like.
    7. For communications and operations management of transactions.
    8. For cancelling transactions or follow-up management after cancelling transactions.
    9. For communications with customers in emergencies.
    10. For facilitating the performance of transactions or contracts.
  3. The Company may outsource the handling of Personal Information to a third party within the scope of the purposes stated in the previous items.
  4. Even if the Company or a Member Store uses Personal Information within the scope agreed to by the Member, the Company or Member Store shall, upon request of the Member, stop using the Personal Information to the extent that it will not disturb its business operations.
  5. The SEIBU PRINCE CLUB Desk shall be responsible for protecting and managing Personal Information related to the Program.

Article 3 Disclosure, Correction, Suspension of Use, etc. of Personal Information in Possession

  1. Any Member may request the Company to disclose the Personal Information of the Member to make a correction, addition, or deletion (“Correction”) of such Personal Information, or to suspend the use, remove, or suspend the provision to third parties (“Suspension of Use”) of such Personal Information. In such event, the Member shall send a request to the contact point set forth in Article 5 by following the procedures prescribed by the Company.
  2. In principle, Personal Information will be disclosed in writing. In such event, the Member shall bear the fee prescribed by the Company.
  3. No fee shall be charged when a Member requests the Company to make a Correction or to carry out the Suspension of Use.
    In cases where the Personal Information held by the Company and requested by Members cannot be specified, the Members shall specify the requested Personal Information by carrying out the disclosure request procedures stipulated above. Details will be released on the website.
  4. Notwithstanding Paragraph 1 or 3 of this article, the Company may not comply with a request from a Member if the Correction or Suspension of Use of Personal Information is not necessary under the law, or if it is unable to identify the Personal Information subject to the Correction or Suspension of Use even after the procedures set forth in the preceding paragraph.

Article 4 Matters Not Stipulated

  1. Any matter not stipulated in these Terms of Consent shall be subject to the “SEIBU PRINCE CLUB emi Basic Policy on the Protection of Personal Information.”
  2. The application of these Terms of Consent shall take precedence over the application of the “SEIBU PRINCE CLUB emi Basic Policy on the Protection of Personal Information.”

Article 5 Contact Point

The following contact point will handle any inquiries about the Personal Information handled by or in the possession of the Company.

SEIBU PRINCE CLUB Desk, Contact Point for Personal Information Inquiries

  • 1-11-1 Kusunokidai, Tokorozawa-shi, Saitama, 359-8510
  • Phone: 03-5996-1260
  • Supported Languages: Japanese, English, Chinese, Korean
  • Operating Hours: 9:00 a.m. to 5:00 p.m. Japan time (excluding Saturdays, Sundays, holidays and New Year holidays)

Article 6 Modification of the Terms

The Company may, without notice, modify, revise, or eliminate these Terms of Consent in accordance with the procedures, and to the extent, stipulated by law (“Modification”). Any Modification to these Terms of Consent shall become effective upon being posted on this website, and the updated Terms of Consent on this website will apply to the Program.

Seibu Group Companies

List of 43 companies in Japan and 34 companies overseas (in Japanese phonetic order)

Izuhakone Kigyo K.K., Izuhakone Kotsu K.K., Izuhakone Taxi K.K., Izuhakone Railway Co., Ltd., Izuhakone Bus K.K., Ekoda Eki Seibi K.K., Ohmi Taxi K.K., Ohmi Railway Co., Ltd., Ohmi Travel K.K., Kawana Hotel K.K., Kokoku Bus K.K., Shimoigusa Eki Seibi K.K., Shimoda Prince Hotel K.K., Seibu Kanko Bus Co., Ltd., Seibu Construction Supply Co., Ltd., Seibu Construction Co., Ltd., Seibu Landscape Co., Ltd., Seibu SSCAT K.K., Seibu Sogokikaku Co., Ltd., Seibu Railway Co., Ltd., Seibu Railway Service K.K., Seibu Electrical Construction Co., Ltd., Seibu Travel, Inc., Seibu Hire Co., Ltd., Seibu Bus Co., Ltd., Seibu Palette K.K., Seibu Properties Inc., Seibu Pet Care Co., Ltd., Seibu Holdings Inc., Seibu Lions, Inc., Seibu Green Management Co., Ltd., Seibu Recreation K.K., Tamagawa Kaihatsu K.K., Tamagawa Boat System K.K., Tsuchiyama Highway Service K.K., Toshimaen Co., Ltd., Nogata Eki Seibi K.K., Higashinagasaki Eki & Shiinamachi Eki Seibi K.K., Prince Hotels, Inc., Prince Hotels Linen Supply K.K., Yokohama Arena, Yokohama Hakkeijima Inc., Yokohama-Ryokuchi Co., Ltd., Aina Kamali'i Corporation, Jilin Seibu Hotels & Resorts Consulting Co., Ltd., South Kohala Water Corporation, StayWell Holdings Pty Ltd, StayWell Hospitality Group Pty Ltd, StayWell Hospitality Investments Pty Ltd, StayWell Hospitality Management Pte Ltd., StayWell Hospitality Management Pvt Ltd., StayWell Hospitality (Shoreditch) Ltd., StayWell Hospitality Management (China) Ltd., StayWell Hospitality Management (Shanghai) Ltd., StayWell Hospitality Investment Management (China) Company Ltd., StayWell UAE Ltd., StayWell Hospitality Management UAE LLC, Seibu Singapore Pte Ltd., Hawaii Prince Hotel Waikiki LLC., Park Regis Liberty Towers Pty Ltd, Park Regis Hospitality Management Pty Ltd, Park Regis Cairns Pty Ltd, Park Regis Townsville Pty Ltd, Park Regis Brisbane Pty Ltd, Park Regis City Center Management Pty Ltd, Park Regis Griffin Pty Ltd, Park Regis Hospitality Management Pte Ltd, PT StayWell Hospitality Management Services Indonesia, Prince Hotels (Thailand) Co., Ltd., Prince Hotels USA Inc., Prince Resorts Hawaii, Inc., Mauna Kea Resort LLC., Mauna Kea Resort Service LLC., Moani Corp., Leisure Inn Penny Royal Pty Ltd, Leisure Inn Spires Resort Pty Ltd., Leisure Inn Leisure Inn Pokolbin Hill Resort Pty Ltd.

As of October 4, 2017

Revised on February 1, 2018